My 1&1 Feedback

Today I called — yes called — 1&1 so I could cancel my hosting with them. A few hours later, I got an email asking for me to fill out a short survey about my experience. There was a box at the bottom asking for “any further comments or suggestions.” Here’s what I wrote:

Four points. First, I wanted to keep my domains with 1&1 but cancel my hosting. I called the 800 number over the weekend. I was told that sales is only available Monday through Friday, but that I could go to to cancel my hosting but keep my domains.

I went to to but there was no clear indication that the options presented to me would allow me to cancel my hosting but NOT CANCEL MY DOMAINS. You can imagine why I wouldn’t click buttons unless I was 100% certain that I would NOT BE CANCELLING MY DOMAINS. If the option is there, make it clearer. Probably redesign the entire workflow. If this option is not possible on the website, don’t let the weekend phone support tell customers that it is.

Second point. In order to cancel my hosting package, I had to give the phone rep my password over the phone. It is unconscionable that 1&1 operates this way in 2012. Most major companies NEVER ASK A CUSTOMER FOR HIS PASSWORD. Not over the phone, not in email, not ever. A phone rep should not need a customer’s password in order to cancel some or all of that customer’s package. This poor security practice has me wondering what other poor security practices 1&1 is guilty of. Frankly it makes me think that I should end all my business with 1&1. I haven’t decided, though, so please don’t kill my domains.

Third point. Why is STILL SO SLOW? Go create an account with Dreamhost. It doesn’t take 20 seconds for their panel to load up. It is nearly instantaneous! For as long as I can remember, 1&1’s admin panel has been slow.

Fourth point — Improve PHP support. A customer must jump through hoops to enable PHP 5.3, and when he does, memory restrictions make simple tasks such as writing a post in WordPress fail. This situtation is unacceptable, and this scenario is the reason I moved my hosting to Dreamhost.

My 1&1 Feedback

New Host, New URL

In 2008, I moved my blog to a new web host.  After two months, I moved it back.  I believe my primary motivation was a desire to use ImageMagick.

This time around, I looked at new hosts because I wanted to use a version of PHP that hadn’t reach end of support.  PHP 5.2 was killed off with 5.2.16 in December 2010 (even if it did get updated to 5.2.17 a month later).  1&1 runs PHP 5.2.17 by default, but you can turn on 5.3 by adding a line to your .htaccess file.

I turned on PHP 5.3 for my blog, which runs on WordPress, and I got the “white screen of death.” So I created a new subdomain, activated PHP 5.3 on it, and did a clean WordPress install.  Everything worked … until I tried to create a new post.  And I hit a memory allocation error.  I did some Googling and found that my experience with PHP 5.3 on 1&1 was not unique.

So I researched other hosts.  Lifehacker has put Dreamhost at the top of its list on at least two occasions.  I created a trial account and repeated my procedure: new subdomain, activate PHP 5.3, clean WordPress install.  Write new post?  No problem.  Import entire content of existing blog (which also hit a memory error under PHP 5.3 on 1&1, and would be necessary in order to migrate my blog)?  No problem again.

At that point it was a lock, but I also found that Dreamhost’s admin experience is faster: faster login, subdomains available in DNS sooner, MySQL databases available sooner.

I’m going to keep my domains with 1&1 for the forseeable future.  I read on a Internet forum years ago that you should register domains with one provider and host your content on another.  I can’t forsee any particular advantages to such a setup, but mostly I don’t want to move any more than I have to in case I, you know, move everything back two months later.

New Host, New URL

Goodbye, Netvibes

I’ve mentioned Netvibes on this blog on three previous occasions. I’ll summarize each post for you:

  • I love Netvibes
  • There are things about Netvibes that bother me
  • Netvibes has been broken for two days so I’m writing a tool from scratch to replace its functionality

Before today, I have tweeted about Netvibes three times:
September 5, 2010 (permalink):

How many years has @netvibes been around? Still, when you change your password, you’ve got to delete your cookies on all other machines!

November 3, 2010 (permalink):

The @Digg RSS feed has been broken in @Netvibes for a week.

November 17, 2010 (permalink):

@Netvibes has been in beta for five years and my RSS feeds still update erratically. One day closer to switching to @GoogleReader .

(Side note: For several weeks after rolling out version 4 of its website, Digg’s RSS feed experienced varying degrees of dysfunction. However, when I tweeted about that particular feed being broken in Netvibes, I loaded it up in other aggregators (specifically, Google Reader) to verify that the feed itself was no longer the source of the problem.)

Around November 17, I began to use Google Reader to take the place of Netvibes’ RSS aggregation functionality, and I created a Firefox Sync account to take the place of Netvibes’ bookmarks functionality. Since then I exported my bookmarks from Netvibes, imported them to Firefox, and started the arduous process of re-tagging them all.

Today, I found myself actively avoiding Netvibes despite the fact that I have yet to organize my bookmarks in Firefox. Because of this, I wrote a new tweet on the subject. For some reason — perhaps the phrase “abandoned netvibes” — Netvibes CEO Freddy Mini replied. The exchange was brief, but I’ll present it as a conversation:

Me: Abandoned @netvibes in favor of @GoogleReader and #FirefoxSync . I think netvibes’ developers abandoned it first.
Freddy Mini: @DanielPremo why would you say that?
Me: @freddymini Consistent bugs in RSS widgets — widgets that don’t update, widgets that show the same one or two items over and over.
Me: @freddymini Also: every time I change my netvibes password, I must delete cookies on every other machine, or netvibes is just a blank page.
Freddy Mini: @DanielPremo fine. see you.

Part of my frustration with Netvibes stems with the fact that I know not only that its problems can be fixed, but also how to fix them. I ran into the password/cookie issue when I was working on — and that site’s just a hobby. Netvibes is a tool that has a mountain of potential. But in the ways I use it, it’s been slowly moving backwards. This leaves me with no choice but to find more effective solutions.

Goodbye, Netvibes

Twitter ♥ Ellipsis

I felt like this warranted a blog post, no matter how short.  But hey, it’s about Twitter, so a short post is appropriate!

The ellipsis (Wikipedia) is three periods in a row often used to signify that content has been abbreviated or truncated.  In the world of automated (or automation-assisted) Tweet composition, it’s a common thing.  There’s also a premium on character count in the Twitter world, particularly when it comes to automation.

Well here’s an easy way to squeeze in two more characters:  The ellipsis character.  Rather than trimming an extra three characters (for three periods) from text that is too long, you can trim just one character (for an ellipsis).  Examples:

  • This text is truncated without three periods ...
  • This text is truncated with an ellipsis …

They look the same, but you can tell they’re different by trying to highlight each period separately on the second example.  And, in line with my rampant narcissism, I wrote a 140 character tweet about this very blog post which uses — you guessed it — the ellipsis character.  And finally (because I wanted to use Twitter’s Blackbird Pie tool), here’s a pretty representation of the same tweet:

I’m writing a fun blog post about the benefits of the ellipsis character when truncating text for the purposes of programmatic autotweeting…less than a minute ago via Tweetie for Mac

Twitter ♥ Ellipsis

HTML5 and jQuery

The last time I was unemployed, I put together  Unemployed again, I’ve dipped into code all over the various projects I’ve got up and running.

With the exception of the main site (i.e., the page you’re reading), I’ve decided to change all of my sites from HTML4 or XHTML to HTML5.  In addition, I’ve decided that now is a good time to stop using Prototype and and start using jQuery.

I’ve decided to move to HTML5 for two main reasons.  First, HTML5 is more elegant than HTML 4.x or XHTML 1.x.  I love elegance when it comes to programming.  I find that the criteria which determines what is and is not valid HTML5 code is less draconian than for HTML4.x and XHTML1.x.  Also, HTML5 introduces new features that allow developers to add greater functionality with hand-written markup.  Greater flexibility and greater functionality sound pretty elegant to me.  Second, due to these new features, HTML5 provides for greater use of open source technologies.  The long and short of my feelings in this area is that HTML5 gets us one step close to a world without Adobe Flash.  The <audio> and <video> tags allow developers to add rich content to sites without relying on a closed source, proprietary plugin that is a resource hog and a security risk.  Who couldn’t love code that’s more elegant combined with a better user experience?

I’ve decided to move to jQuery because jQuery is updated far more frequently than the JavaScript frameworks I’ve been using up until now — Prototype and  For example, jQuery 1.4 was released in January 2010 and jQuery 1.3 was released in January 2009.  When it comes to Prototype’s progression over that time, I can only estimate that it’s seen two bug releases (0.0.0.x) and one maintenance release (0.0.x).  Although putting out regular updates to a code base may be virtuous, it’s not the whole story.  Every time jQuery is updated, its release notes contain graphs showing speed improvements for all major browsers.  Speed improvements on an annual basis.  This just isn’t happening in Prototype or

I have a few public-facing sites that use JavaScript here and there, but only one makes heavy use of it:  Since modifying code to use both HTML5 and jQuery would be painful at best, I’m going to rewrite using these new technologies.  It’ll be an undertaking, and it might not be finished soon, but it should be interesting.

HTML5 and jQuery

Windows Money Savers

Today I checked out Ars Technica’s latest Week in Microsoft, and came across two articles that might save Windows users some money.

The first is about Microsoft’s freshly-out-of-beta antivirus suite.  First look: Microsoft Security Essentials impresses.  In 2006, Microsoft released a retail antivirus program called Windows Live OneCare.  By the end of 2008, Microsoft had announced that it would discontinue this product in favor of a free replacement called Microsoft Security Essentials.

For years I’ve been using AVG Free, but today I uninstalled it (you don’t want two antivirus programs running at the same time) and installed MSE.  It looks like it’s a bit easier to use than AVG and I must say, it’s got some beautiful system tray icons.  I might write a post in the future with some expanded impressions of the product, especially with Windows 7 coming out this month.

Microsoft Security Essentials can be downloaded here.

The second article is about something I’ve known about for years but to which I’ve never committed.  Newegg reveals Windows 7 OEM prices.  I’ve known about OEM versions of Microsoft Windows since before Windows Vista was released.  From what I understand, an OEM copy of Windows is only supposed to be used on a newly built machine.  However, I believe that is more of a suggestion in line with the “Student and Teacher” edition of Microsoft Office (which has since been renamed to the “Home and Student” Edition.)  On Newegg’s listing page, the text appears to be cut off, but here’s the part that caught my eye:

software requires the assembler to provide end user support

That made me think:  Hell, I’m capable of that.  I’d prefer it that way, in fact.  If I were married with kids, I’d probably put an OEM copy of Windows on each of their machines, too.  I wouldn’t suggest it for my parents or my sisters, or even my best (nontechnical) friends, though.  But for me, why not?  Oh, and why is this a money saver?  Depending on the edition of Windows purchased, the OEM version is about 50% cheaper.  The greatest savings percentage-wise appears to be on the Professional Edition, which is the one I’ve got my eye on.

Newegg lists every version of Windows 7 it’s selling here.

So if you’re a technical person, take a look at both of these articles.  If you’re not, consider using Microsoft Security Essentials.  Because it’s free antivirus software.

Windows Money Savers

Mac OS X 10.6 Snow Leopard

I picked up Mac OS X 10.6 Snow Leopard on Friday, as I’m sure many people did.

Somehow, the improvements I notice the most are visual.  Apple has adjusted the default gamma from 1.8 to 2.2.  I don’t know what that means.  However, I can tell very easily that all the colors I’m seeing are more saturated.  It was slightly off-putting at first but I’ve quickly come to appreciate it.  The second thing I’ve noticed — and I might just be imagining this — is that the glass dock’s magnify effect seems to be smoother than it was on 10.5 Leopard.  This doesn’t make sense to me, because I’m under the impression that such things should only be improved on machines with discrete video cards.  My late 2006 MacBook has an integrated Intel video card.

Someone at Apple decided to put the Applications folder in the dock by default.  This is appreciated, since it’s one of the first things I would do after installing Leopard.  There are other changes to the dock.  Menus are charcoal and transparent.  Exposé is available on a per-application basis by clicking and holding on each application’s dock icon.  Also, Exposé is available as an icon, which can be dragged to the dock.  I recommend doing this.

I have no complaints about the software.  It was inexpensive at $29.  The previous update — 10.5 Leopard — cost more than $100 if I remember correctly.  Installation was very similar to that of Leopard.  I performed a clean install.  When I purchased the software at the Apple store, the clerk asked if I had an Intel Mac with Leopard.  I did, and Snow Leopard requires an Intel Mac.  And I read on the Internet some questions about whether a clean install was even possible with Snow Leopard.  Like I said, I was able to do it.  But I do wonder if the process will be any different when performing a clean install of Snow Leopard on top of an existing install of Snow Leopard.  Will the installer ask me to insert my Leopard install disc?  We’ll see.

Overall, Snow Leopard is an inexpensive update which provides some worthwhile new features and clears up some disc space.

Mac OS X 10.6 Snow Leopard

Gmail Tasks and the Scrollbar

[Update 2012.06.20] Yes, it’s been almost three years. It occurred to me some time ago that this sort of thing would be pretty simple with iframes. While it doesn’t explain why Google would allow or even desire something like this, it really makes me feel silly about all the time I spent making these screenshots.

The other day I created a grocery list in Google’s Tasks as it appears inside Gmail.  I resized my browser window briefly and discovered what I thought was a Firefox 3.5 bug — The tasks pane rendering above the horizontal scrollbar:

Click to Embiggen
The Behavior as I First Spotted it, in Firefox 3.5 Mac

Before asking anyone about it, I decided to check if the same phenomenon occurs in other browsers. My research:

Not Just a Firefox Thing
Not Just a Firefox Thing

I thought, maybe this is a Mac OS X issue. I booted into Windows and fired up IE8:

Definitely not Limited to Mac OS X
Definitely not Limited to Mac OS X

Then I wondered, would Google let this slip through in Chrome, too?

Sure Enough
Sure Enough

Finally I booted back into Mac OS X and loaded up Gmail in Opera:

Op ... Wah?
Op ... Wah?

I’m not sure what to conclude about all this. Is this a bug from which all major browsers suffer? I can hardly believe the functionality got into all these browsers accidentally. So is it a Gmail bug? It does get in the way of the horizontal scrollbar.  I guess the moral of the story is this:  When viewing Gmail with Tasks, don’t make your browser window too narrow.

Gmail Tasks and the Scrollbar

Firefox 3.5

Just downloaded Firefox 3.5 from Mozilla’s FTP site (yeah, you’re not really supposed to do that). It’s clear that JavaScript runs faster (which is a big deal to me), but I’ll give the latest browser a thumbs up just because of the New Tab button. For years the first thing I do when I install Firefox on a machine is add the New Tab button to the toolbar. Now it’s there in almost the exact same spot.

Firefox 3.5